Question 1

Who is eligible for sales tax refunds?

Accepted Answer

International visitors to Texas with valid passports, visas, or INE identification who are exiting the United States can claim sales tax refunds on qualifying purchases.

Question 2

What do I need to bring for my refund appointment?

Accepted Answer

Bring these 4 things to complete your refund appointment: 1. Your non-U.S. passport. 2. Your international exit travel details (flight ticket, itinerary, or driving exit date). 3. All purchased items (must be new and unused). 4. Original receipts (purchase date must be within 30 days of departure).

Question 3

What are the refund options available?

Accepted Answer

We offer two options: Instant Cash (immediate refund for affiliated stores with 50% fee) or Credit (3-6 months processing for non-affiliated stores with 50% fee).

Question 4

How long does the refund process take?

Accepted Answer

Instant cash refunds for affiliated stores are processed immediately at our Austin location. Credit refunds for non-affiliated stores take 3-6 months to process.

Question 5

Do you help with export documentation?

Accepted Answer

Yes, we provide complete export manifest creation and custom broker documentation services to ensure your refund claim meets all legal requirements.

Frequently Asked Questions

Who is eligible for sales tax refunds?

What do I need to bring for my refund appointment?

What are the refund options available?

How long does the refund process take?

Do you help with export documentation?